Though hope may seem like a soft concept, it has hard-edged bottom-line implications for businesses. So says Shane J. Lopez, Ph.D., a professor at the University of Kansas School of Business, a Gallup senior scientist, and a leading researcher on hope.Hopeful leaders get rid of the clumsy obstacles and processes that get in the way.Hope is the basis of all positive change because hope is the belief that things could be better and one can make them so, Lopez writes in his new book Making Hope Happen. That belief can be learned and taught, and executives would do well to keep hope alive in their companies, as Lopez says in this interview.
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